Refund policy

Effective Date: 24-01-2024

Returns and Refunds Policy for Marbell TCG

At Marbell TCG, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You may return items under the following conditions:

• Sealed Products: Any packs, boxes, or sealed products must remain sealed and unopened to be eligible for a return. Returns must be initiated within 30 days of the purchase date.
• Single Cards: Any single cards purchased will be subject to an inspection upon return. To qualify for a refund, the cards must be in the exact same condition as when purchased. Cards returned in a different condition will not be eligible for a refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 7-10 business days.

How to Return

To initiate a return, please contact us at hello@marbelltcg.com with your order details. Once your return is approved, please send your item(s) to the following address:

Returns Address
Parkview
82 Oxford Road
Uxbridge
UB8 1UX

Shipping Costs

• You will be responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable.
• If your return is approved, the cost of the item(s) will be refunded, excluding any original shipping charges.

Non-Returnable Items

• Any item that has been opened or used.
• Single cards that do not pass inspection.

If you have any questions about our returns and refunds policy, please reach out to us at hello@marbelltcg.com.

Thank you for shopping with Marbell TCG!